Translation of a curious article by Stuart Raines, giving an overview of some approaches and techniques for finding the causes of incidents and problems. Surface review, but this level of immersion is enough to generate interest in the topic.
Author: Stuart Rance
Published on 10/31/2017 in blog SysAid section ITSM
Link to the original: 7 Ways to Diagnose IT Incidents and Problems
It is necessary to train the support staff and the rest of the IT staff in the diagnosis of incidents and problems...