True, the "fig-figak" stage was extended and detailed, 2.5 years with a tail. That is, here, rather, even, we built, built and finally built - released a large and thoughtful release of RegionSoft CRM 7.0. Approximately the same time, we are blogging on Habr, mostly about CRM, but it can be different - from the problems of "uneducated" youth to the issues of team management and the development of TK. In general, setting up a blog on Habr, we did not expect to change the world, but wanted to educate the audience a little in terms of CRM-systems. At the same time, we laid down the 7.0 branch and ...

What is the programming with the mouse? This is the principle of creating a user interface, which allows you to get away from writing code. Many people criticize this approach: they say that mouse programming is unworthy of a real developer, everything should be in code. But before even to draw a circle, it was necessary to know the basic syntax of the same Basic. Now any user can draw any shape in any simplest graphic editor, and this is not even called programming, since the operation is too simple. This is the development of the user interface, which makes it easier to interact with the computer...

In this article we will discuss how to connect the CRM-integration of Microsoft Dynamics 365 to the IP-PBX 3CX.
 
 
At the moment, 3CX is completing the integration support on the client side of 3CXPhone and translating all CRM-integration to the side of the PBX server using REST API technology. This allows you to configure integration once for all users in the 3CX management interface. The administrator does not need to bypass all jobs and even install an application on users' computers - just use the 3CX web browser client.
 
 
With an incoming call, a mini-contact card from the CRM with a name...

We, IT people, as no one knows, how often stereotypes are encountered in thinking, especially among non-professionals, and amateurs from IT. From what comes to mind at once: if it's a code, it's PHP; Java only for large projects; Python is only for science; 1C for non-programmers. It's clear that these are erroneous judgments, but they did not appear in an empty place - there were some massive precedents. Everything is like in classical mythology.
 
 
This mythology also touched on corporate software. In the business environment there are quite unambiguous stereotypes: "CRM - a program for sales"...

Information about customers and their needs is an important part of any business, so the necessary task is to maintain its relevance. It can be used in sales, building long-term relationships with customers, preparing repetitive transactions, upsale, signing service agreements after the sale of goods, etc.
 
 
Information about customers and their needs is an important part of any business, so the necessary task is to maintain its relevance. It can be used in sales, building long-term relationships with customers, preparing repetitive transactions, upsale, signing service agreements after the sale of goods, etc.   iptelefon . ...

This week we presented an update to 3CX v15.5 Update 5 BETA. In the update, new types of reports appeared, the record of conversations was improved, new CRM-integration modules (including Russian AmoCRM) and other improvements were added. Let's consider what appeared in this release. See video .
 
 
 
This opportunity was often requested by the heads of call centers. Now the supervisor in one report can analyze the work of several groups of operators. If the call center serves several projects - such a report is simply necessary!
 
 

Improvements in the recording of conversations

 
Update ...[/h]

In the last article, we discussed the integration of free edition of IP-PBX 3CX with Microsoft Outlook . And in this article we'll talk about a similar integration with the service Gmail /Google Apps (G Suite). For example, having shared access to a Gmail account, several employees of the company can work with a single contact database, thus organizing the simplest CRM system.
 
 
CRM-integration 3CX with Google contacts can open a card of an already existing contact, create a contact if it is not present, and also store the call information in notes to the contact.
 
 
Outgoing calls are ...

Greetings, community!
 
Who was involved in the integration of asterisk and amocrm, he knows that it is possible to initiate a call from AMO only by originating. The original is when the server first calls to your extension number, and when you pick up the phone, a second call is made to the desired customer number. Sometimes this decision for various reasons does not suit clients or me.
 
 
Attempts to persuade tech support AMO to stick the possibility of placing links like "sip:" or "tel:" instead of calling the script amocrm.php with the original failed. Then this "crutch" was born. Perhaps ...

In this article, we'll show you how to run in your company. free IP-PBX 3CX , combined with a mini-CRM system based on the very popular Microsoft Outlook email client. 3CX offers integration with Microsoft Outlook immediately out of the box. And, pay attention, not only in the editorial Pro, but also in edition of Standard . Given that this edition is offered free of charge to small companies - you get a very tempting offer to start your business!
 
 
After installing CRM-integration, a window with information about the calling client will open in Outlook. If no contact is found, Outlook ...

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MySklad is one of the most popular SaaS solutions for managing trade in Russia. In 201? according to CNews Analytics, MySklad ranked seventh in terms of revenue from cloud service providers. Innovation of the product at the time of launch was that it allows you to automate the accounting of trading and warehouse operations online.
 
 
Offering opportunities for business lines such as wholesale and retail, online shopping and manufacturing, the service could not do without a CRM module. And, of course, it is important for us to be represented as a telephony service capable of being ...