By the numerous requests of partners and customers, we have released server integration 3CX v15.5 with the popular 1C: Enterprise system.
 
 
Integration is an extension of the typical configuration "Trade Management, edition 11 (???.167) for Russia" ( .cfe file ), Which is installed in the configuration in the standard way (see below). On the side of the 3CX server, a CRM template is loaded to interact with the web service of the published 1C configuration.
 
 
1C Configuration Extension: Trade Management implements the REST API, which maps incoming call numbers to counterparty numbers in ...

Dynamics 365 is a new integrated product from Microsoft that combines Microsoft ERP solutions (AX and Nav) and Dynamics CRM. And this is a product that caused quite a heated discussion and controversy even before its release, and most marketing materials spoke about technological advantages that are not so easy to translate into business language.
 
 
Let's try to make a small survey for those industrial enterprises that have thought about whether to change their current system (this could be Axapta 3.0 or Microsoft Dynamics AX 4.? 2009 or 2012 - our experience says that the whole product line is represented ...

 

 
Since the company Mindbox first pronounced
Machine Learning
, the overall goal was
The Big Green Button
. This is such a button in the full screen, when you click on that all works itself and brings profit.
 
In the analytical project "RFM" the goal is less ambitious -
Small green button
. You click, and the database is automatically divided into segments, by which the sending of letters is started (for example).
 
 
 
To achieve the goal, we wrote an automatic RFM segmenter and developed a special report to visualize the results.
 
We tell how this happened and why now it's possible
Do without analysts
give ...

True, the "fig-figak" stage was extended and detailed, 2.5 years with a tail. That is, here, rather, even, we built, built and finally built - released a large and thoughtful release of RegionSoft CRM 7.0. Approximately the same time, we are blogging on Habr, mostly about CRM, but it can be different - from the problems of "uneducated" youth to the issues of team management and the development of TK. In general, setting up a blog on Habr, we did not expect to change the world, but wanted to educate the audience a little in terms of CRM-systems. At the same time, we laid down the 7.0 branch and ...

What is the programming with the mouse? This is the principle of creating a user interface, which allows you to get away from writing code. Many people criticize this approach: they say that mouse programming is unworthy of a real developer, everything should be in code. But before even to draw a circle, it was necessary to know the basic syntax of the same Basic. Now any user can draw any shape in any simplest graphic editor, and this is not even called programming, since the operation is too simple. This is the development of the user interface, which makes it easier to interact with the computer...

In this article we will discuss how to connect the CRM-integration of Microsoft Dynamics 365 to the IP-PBX 3CX.
 
 
At the moment, 3CX is completing the integration support on the client side of 3CXPhone and translating all CRM-integration to the side of the PBX server using REST API technology. This allows you to configure integration once for all users in the 3CX management interface. The administrator does not need to bypass all jobs and even install an application on users' computers - just use the 3CX web browser client.
 
 
With an incoming call, a mini-contact card from the CRM with a name...

We, IT people, as no one knows, how often stereotypes are encountered in thinking, especially among non-professionals, and amateurs from IT. From what comes to mind at once: if it's a code, it's PHP; Java only for large projects; Python is only for science; 1C for non-programmers. It's clear that these are erroneous judgments, but they did not appear in an empty place - there were some massive precedents. Everything is like in classical mythology.
 
 
This mythology also touched on corporate software. In the business environment there are quite unambiguous stereotypes: "CRM - a program for sales"...

Information about customers and their needs is an important part of any business, so the necessary task is to maintain its relevance. It can be used in sales, building long-term relationships with customers, preparing repetitive transactions, upsale, signing service agreements after the sale of goods, etc.
 
 
Information about customers and their needs is an important part of any business, so the necessary task is to maintain its relevance. It can be used in sales, building long-term relationships with customers, preparing repetitive transactions, upsale, signing service agreements after the sale of goods, etc.   iptelefon . ...

This week we presented an update to 3CX v15.5 Update 5 BETA. In the update, new types of reports appeared, the record of conversations was improved, new CRM-integration modules (including Russian AmoCRM) and other improvements were added. Let's consider what appeared in this release. See video .
 
 
 
This opportunity was often requested by the heads of call centers. Now the supervisor in one report can analyze the work of several groups of operators. If the call center serves several projects - such a report is simply necessary!
 
 

Improvements in the recording of conversations

 
Update ...[/h]

In the last article, we discussed the integration of free edition of IP-PBX 3CX with Microsoft Outlook . And in this article we'll talk about a similar integration with the service Gmail /Google Apps (G Suite). For example, having shared access to a Gmail account, several employees of the company can work with a single contact database, thus organizing the simplest CRM system.
 
 
CRM-integration 3CX with Google contacts can open a card of an already existing contact, create a contact if it is not present, and also store the call information in notes to the contact.
 
 
Outgoing calls are ...