Today, ITSM and ITIL are being written increasingly - including large sites. like Forbes and TechRadar . It is physically impossible to cover all the variety of sources and publications.
 
 
Therefore, we have prepared a digest for you, in which you collected the most interesting resources devoted to the implementation of ITSM in companies of different "calibers". These are books and articles about managing services, as well as personal blogs of ITSM-experts.
 
 


 
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As companies develop, companies need to develop and adapt their IT structure. And the logical question arises: "What do you need?" Or "Where to start?" And then ITIL and ITSM come to the rescue.
 
 
ITSM is an approach to the management and organization of IT services aimed at meeting the needs of the business. The implementation of the ITSM-system is an important task, the solution of which will significantly optimize the activity of the company's IT structure, and will also contribute to a more competent distribution of labor, information and economic resources.
 
 
There are many ITSM-systems on ...

At the request of workers, we present new material from cycle of articles the integration of a variety of IT-systems in the customer's infrastructure. This time, we will dwell in greater detail on such a symbiosis as the monitoring system and the ITSM-system.
 
 
What are these systems individually can be told for a long time. A properly tuned and working monitoring system helps to avoid or prevent many troubles, and the ITSM-system allows to manage IT-processes and record events happening in the infrastructure. We will not delve into the intricacies of the operation of these systems individually, but we ...

Twenty-sixth of February passed conference MariaDB M | 1? which was attended by 330 IT companies. The representative of ServiceNow spoke at the conference. He shared a management case "85 thousand databases around the world." The average number of requests per hour is 25 billion. As in ServiceNow work with such loads, we will tell under the cut.
 
 


 
/Flickr / Tethys. / CC
 
 

Why ServiceNow uses MariaDB

 
Representative ServiceNow ...[/h]