As we prepare stores for the new year
3r3303. 3r3-31. 
3r3303.
3r3303. Our new year begins on August 2? and then we gradually prepare for the invasions of crowds of customers in December. December brings us revenue like July 4th.
3r3303.
3r3303. We already know that if something falls in IT, it will be an ass. Last year, all the box office in the country fell by almost a day on December 2? and it was 3-3-311. Day P 3r3166. . But we were partially ready for all-around and left with minimal losses. In addition to these days, there are still regular breakdowns, overloads in the infrastructure and a lot of fun.
3r3303.
3r3303. Therefore, we do this in IT:
3r3303.
3r3303. 3r33180. 3r3303.
Set feature freeze mode. Any next release in February. Hotfixes - only if it is a major bug, and, preferably, several at once.
3r3303.
More cash registers for each instance. We need both physical places for new cash registers and the terminals themselves in case of replacement. And in every store there must be at least one non-volatile.
3r3303.
Somewhere in October, we collect all the broken system blocks from retail (they usually put them in their warehouses in the back rooms and take a hot-change from there) and collect two of the three broken ones. They are needed for temporary stores and for replacement. Purchased new consumables, in particular, mice and Claudia.
3r3303.
3r3303. And still need to recruit a bunch of people. Go through the calculations, increase the work schedules and make a lot of things. And over the past year, we realized that much can be done a little better than before. I'll tell you now.
3r3303. JC_IIB He advised how to catch the Chinese on Tverskaya, we put it in the window [/sup]
3r3303.
3r3303. Ticket offices are classified by size into large, medium and small. For each - its own planogram calculations.
3r3303.
3r3303. 3r3176. 3r33177. For example, at each checkout there should be the following [/b] 3r3179. 3r33180. 3r3303.
Monitor, keyboard (or laptop), mouse, HQ scanner, bank terminal, cash desk, machine for checking the authenticity of bills.
3r3303.
Branded coin box
3r3303.
A branded book of reviews and felt-tip pens nearby (if not possible, you can put it not at the cashier, but keep it close)
3r3303.
Stickers about payment systems (specify which ones exactly by the points) 3r3207. 3r3303.
Sticker with the contacts of the head of retail
3r3303.
Sticker about packaging
3r3303.
A plate about the free return
3r3303.
Business cards 3r3207. 3r3303.
Gift certificate 3r3207. 3r3303.
3r3303. 3r33232. 3r33232.
3r3303. At the cash desks are often small items, for example, the sets "Grow a tree." We have fir, cedar, fir, sequoia and pine in a tin can of soil, stratifiers and fertilizer. These sets are made as a side karmic business for the soul by people from a huge base that sells seeds. All this does not always occur (1-6% of feil, depending on the plant), but is in wild demand. So, in December, fast herbs like parsley and flowers change to conifers. Conifer cool.
3r3303.
3r3303.
3r3303. This year we have become more careful with data. Previously, it was somehow conceptual, but now they just picked up all the mistakes of the past year and began to sort them out in steps.
3r3303.
3r3303. Analyzing security situations: for example, on holidays the number of fraudsters with counterfeit bills, the number of attacks on the shop for petty theft (due to seller’s distractions) sharply increases.
3r3303.
3r3303. This year, in the autumn, they introduced barcode scanners they greatly speed up the process. Previously, some employees in the old manner entered the product code manually (I do not understand why, but apparently, the power of habit). Instead of a strict ban, our 1C specialists have thought up to increase the delay in processing goods progressively by a few hundredths of a second with each manually entered product. I suspected that the developers of 1C are cynical trolls, but not so much. The calculation was correct, in December, all use scanners. They told about their method of retraining already after the fact.
3r3303.
3r3303. It is necessary to revise the process of working with pre-orders and orders through the online store (website and phone). It is necessary to postpone the goods very quickly, because if it is on the remains of 5 pieces, it may turn out that all five are standing in line with people.
3r3303.
3r3303. Sellers in the fall are trained to work with crowds of people. Routine training implies that the seller speaks with one person. New Year's Eve includes the basics of group dynamics, group psychology and practical skills of working with several customers at once. How to show the game to those three who are looking at it. How to entertain the queue and so on.
3r3303.
3r3303. We buy new packaging : Christmas trees and pigs become necessary (because the year of the pig).
3r3303.
3r3303. Analyzing the range . We put more gift books on the shelves. We deliver everything in a couple of weeks. The positions themselves are looking at the dynamics of last year. If it was sold, conditionally, 10 items, this year we bring a little more. There is almost no remnant, but if there is, no big deal - buyers take them in January.
3r3303.
3r3303. Update and check mats at the entrance to the store . AXO makes sure that there is a ground shovel everywhere to clear the ice before the point, if it is.
3r3303.
3r3303. If the seller finds an unnecessary thing in the store (for example, an extra chair, a rack, MANPADS), he photographs it and sends it to the retail coordinator. The thing disappears.
3r3303.
3r3303. Accounting once again conducts an analysis of the accounting of salaries and is preparing to print detailed references, to whom, how much and for what is credited.
3r3303.
3r3303. Packages for the day in the morning they are immediately unpacked (the layers are separated) in order not to waste time. They immediately rush to business cards, which are usually issued with the purchase.
3r3303.
3r3303. From 10 to 20 December, general cleaning in stores. Until December 1? a full inventory.
3r3303.
3r3303. And then you can start. There is some kind of magic in this all, when you still remember how everything was done manually and communicated to each employee, and now the team works as a system, because there is a clear plan, detailed elaboration of cases for everyone, a knowledge base, a learning structure. In general, it was all difficult, we have something to improve - but this is how to see the lines “Hello, world” on the screen. It is working. Itself. 3r33232. 3r3303. 3r3303. 3r3303.
3r3303. 3r33232. 3r3303. 3r3303. 3r3303. 3r3303.
3r3303.3r3303. Our new year begins on August 2? and then we gradually prepare for the invasions of crowds of customers in December. December brings us revenue like July 4th.
3r3303.
3r3303. We already know that if something falls in IT, it will be an ass. Last year, all the box office in the country fell by almost a day on December 2? and it was 3-3-311. Day P 3r3166. . But we were partially ready for all-around and left with minimal losses. In addition to these days, there are still regular breakdowns, overloads in the infrastructure and a lot of fun.
3r3303.
3r3303. Therefore, we do this in IT:
3r3303.
3r3303. 3r33180. 3r3303.
Set feature freeze mode. Any next release in February. Hotfixes - only if it is a major bug, and, preferably, several at once.
3r3303.
More cash registers for each instance. We need both physical places for new cash registers and the terminals themselves in case of replacement. And in every store there must be at least one non-volatile.
3r3303.
Somewhere in October, we collect all the broken system blocks from retail (they usually put them in their warehouses in the back rooms and take a hot-change from there) and collect two of the three broken ones. They are needed for temporary stores and for replacement. Purchased new consumables, in particular, mice and Claudia.
3r3303.
3r3303. And still need to recruit a bunch of people. Go through the calculations, increase the work schedules and make a lot of things. And over the past year, we realized that much can be done a little better than before. I'll tell you now.
3r3303. JC_IIB He advised how to catch the Chinese on Tverskaya, we put it in the window [/sup]
3r3303.
3r3303. Ticket offices are classified by size into large, medium and small. For each - its own planogram calculations.
3r3303.
3r3303. 3r3176. 3r33177. For example, at each checkout there should be the following [/b] 3r3179. 3r33180. 3r3303.
Monitor, keyboard (or laptop), mouse, HQ scanner, bank terminal, cash desk, machine for checking the authenticity of bills.
3r3303.
Branded coin box
3r3303.
A branded book of reviews and felt-tip pens nearby (if not possible, you can put it not at the cashier, but keep it close)
3r3303.
Stickers about payment systems (specify which ones exactly by the points) 3r3207. 3r3303.
Sticker with the contacts of the head of retail
3r3303.
Sticker about packaging
3r3303.
A plate about the free return
3r3303.
Business cards 3r3207. 3r3303.
Gift certificate 3r3207. 3r3303.
3r3303. 3r33232. 3r33232.
3r3303. At the cash desks are often small items, for example, the sets "Grow a tree." We have fir, cedar, fir, sequoia and pine in a tin can of soil, stratifiers and fertilizer. These sets are made as a side karmic business for the soul by people from a huge base that sells seeds. All this does not always occur (1-6% of feil, depending on the plant), but is in wild demand. So, in December, fast herbs like parsley and flowers change to conifers. Conifer cool.
3r3303.
3r3303.
Debriefing last year
3r3303. This year we have become more careful with data. Previously, it was somehow conceptual, but now they just picked up all the mistakes of the past year and began to sort them out in steps.
3r3303.
3r3303. Analyzing security situations: for example, on holidays the number of fraudsters with counterfeit bills, the number of attacks on the shop for petty theft (due to seller’s distractions) sharply increases.
3r3303.
3r3303. This year, in the autumn, they introduced barcode scanners they greatly speed up the process. Previously, some employees in the old manner entered the product code manually (I do not understand why, but apparently, the power of habit). Instead of a strict ban, our 1C specialists have thought up to increase the delay in processing goods progressively by a few hundredths of a second with each manually entered product. I suspected that the developers of 1C are cynical trolls, but not so much. The calculation was correct, in December, all use scanners. They told about their method of retraining already after the fact.
3r3303.
3r3303. It is necessary to revise the process of working with pre-orders and orders through the online store (website and phone). It is necessary to postpone the goods very quickly, because if it is on the remains of 5 pieces, it may turn out that all five are standing in line with people.
3r3303.
3r3303. Sellers in the fall are trained to work with crowds of people. Routine training implies that the seller speaks with one person. New Year's Eve includes the basics of group dynamics, group psychology and practical skills of working with several customers at once. How to show the game to those three who are looking at it. How to entertain the queue and so on.
3r3303.
3r3303. We buy new packaging : Christmas trees and pigs become necessary (because the year of the pig).
3r3303.
3r3303. Analyzing the range . We put more gift books on the shelves. We deliver everything in a couple of weeks. The positions themselves are looking at the dynamics of last year. If it was sold, conditionally, 10 items, this year we bring a little more. There is almost no remnant, but if there is, no big deal - buyers take them in January.
3r3303.
3r3303. Update and check mats at the entrance to the store . AXO makes sure that there is a ground shovel everywhere to clear the ice before the point, if it is.
3r3303.
3r3303. If the seller finds an unnecessary thing in the store (for example, an extra chair, a rack, MANPADS), he photographs it and sends it to the retail coordinator. The thing disappears.
3r3303.
3r3303. Accounting once again conducts an analysis of the accounting of salaries and is preparing to print detailed references, to whom, how much and for what is credited.
3r3303.
3r3303. Packages for the day in the morning they are immediately unpacked (the layers are separated) in order not to waste time. They immediately rush to business cards, which are usually issued with the purchase.
3r3303.
3r3303. From 10 to 20 December, general cleaning in stores. Until December 1? a full inventory.
3r3303.
3r3303. And then you can start. There is some kind of magic in this all, when you still remember how everything was done manually and communicated to each employee, and now the team works as a system, because there is a clear plan, detailed elaboration of cases for everyone, a knowledge base, a learning structure. In general, it was all difficult, we have something to improve - but this is how to see the lines “Hello, world” on the screen. It is working. Itself. 3r33232. 3r3303. 3r3303. 3r3303.
3r3303. 3r33232. 3r3303. 3r3303. 3r3303. 3r3303.
