3r3141. In early 201? the library of information technology infrastructure ITIL waiting for the most serious update since 2011. For almost 30 years, it has been used all over the world - both in private business and in government structures. Recall what ITIL was created for and how it changed. 3r3146. 3r3190.  
3r3190.  

3r3190.  
3r33140. 3r3141. Image Jonathan Mueller 3r3144. CC
3r3146. 3r3147. 3r3190.  
3r3190.  
3r33170. Creation of ITIL: training the zoo solutions
3r3190.  
The first set of best practices for the organization of processes in the IT-sphere 3r3335. was compiled
in the UK in the late 1980s. To better understand where ITIL's legs grow from, it is worth making a brief excursion into the then state of the British sphere of information technology. 3r3190.  
3r3190.  
In the 1980s in the UK conducted targeted computerization of government agencies. After some time, each government agency and private contractor developed its own methodology for managing IT processes. 3r3190.  
3r3190.  
Rapidly increasing, the industry environment was utterly fragmented. Each of its elements acted according to its own rules, and the same mistakes were regularly repeated in different parts of the system, which entailed, among other things, high costs. So a single set of best practices was vital. 3r3190.  
3r3190.  
At that time, there was a department in the UK that was involved in the implementation of information technologies and their unification - 3-3351. Central Computer and Telecommunications Agency
(CCTA). His responsibilities included assisting private companies in developing products and services for the government. Initially, CCTA was mainly engaged in the procurement of equipment, but in the late 80s switched to the implementation of a business-oriented systems approach to IT management. 3r3190.  
3r3190.  
UK Government put before the CCTA, the task of combining the best practices of organizing processes in the field of information technologies - with the sole purpose of pragmatic: to increase the recoupment of government expenditures on computerization. 3r3190.  
3r3190.  
The agency, in turn, 3r363. commissioned
the research team should collect the necessary information from representatives of approximately 2.5 thousand large and small enterprises in various industries. Like 3r399. claims one of the experts
participating in the creation of the library, the idea was to highlight the most successful developments and form a standardized approach to building routine processes that any organization could adapt to their needs in the future. 3r3190.  
3r3190.  
An important role in the compilation of the code was played by IBM, which by that time was already 3r371. produced
own system approach to the management of IT services. She called it the Information Systems Management Architecture (ISMA). Based on IBM recommendations and largely based on ISMA, a prototype of ITIL - Government IT Infrastructure Management Method (GITIMM) was formed. The document contained several sections, including "Change Management", "Problem Management" and "Availability Management." 3r3190.  
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Later, CCTA board member Roy Dibble insisted on changing the title of the document. The words “government” and “method” were excluded from it. The first did not fit, as it was assumed that these developments would be used by private companies, and the second did not correspond to the essence of the project (since this is a set of best practices). As a result, only IT Infrastructure Management remains from the name. And in 198? it turned into an IT Infrastructure Library, abbreviated ITIL. 3r3190.  
3r3190.  
3r33170. IT cookbook: three versions of ITIL
3r3190.  
Also in 198? 3r3152. was published
The first book of the ITIL library is IT Level Management. New volumes came out over the next seven years. Appeared: "Change Management", "Problem Management", "Configuration Management", "Cost Management", "Availability Management" and many others. Total ITIL v1 included in itself more than 30 books. 3r3190.  
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Compared to future versions, ITIL v1 had a pronounced technical bias. However, this did not prevent large companies and government institutions in Europe to begin to implement it without delay. In the US, ITIL is 3r3–3125. penetrated
in 1996 - with the opening of the first certification courses on the practices described in it. 3r3190.  
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Around the British approach to IT management, a circle of individuals and organizations committed to it gradually developed. Forming a community library creators 3-3-399. planned for
from the very beginning. For the first time, it was a group of “active users”, and subsequently grew to 3r3-3101. IT Service Management Forum
(itSMF) with offices in different countries. 3r3190.  
3r3190.  
In the meantime, IT management concepts have evolved. Private companies that have adopted the arsenal, now tried to connect technology with business processes, which required to simplify and update the library. Work on ITIL v2 began in the late 1990s. The first volume of the series - ITIL Service Support - was released in 2000. By the time the CCTA was replaced by UK State Chamber of Commerce (Office for Government Commerce), and she intercepted the baton in coordinating work on the library. 3r3190.  
3r3190.  
When preparing the second version of ITIL, the developers decided to limit themselves to seven volumes - each about a separate aspect of the development of projects in the field of information technology. They are called : “Service Support”, “Service Delivery”, “Planning for Service Management Implementation”, “Application Management”, “Information and Communications Technology Infrastructure Management”, “Security Management” and “Business Perspective”. Thus, the focus of ITIL was shifted from the technical component to the service one. 3r3190.  
3r3190.  
In 200? Microsoft used ITIL as the basis for developing 3r3119. Microsoft Operations Framework
(MOF) - its set of recommendations for the effective operation of the IT infrastructure. 3r3190.  
3r3190.  
The second version of ITIL remained relevant until the end of 2006. By then, the UK's State Chamber of Commerce handed HP has the right to compile 3r3127. glossary of ITIL
. In 200? he was reissued. His publication marked a smooth transition to the third version of ITIL. 3r3190.  
3r3190.  
An updated version of the library was released in May 2007. The number of volumes has again decreased - this time to five: "Service Strategy", "Designing Services", "Transforming Services", "Operating Services", "Continuous Improvement of Services". Each volume serves as a set of recommendations for automating processes in the relevant field and describes the necessary tools for this. 3r3190.  
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3r3190.  
3r33140. 3r3141. Image Roland Tanglao 3r3144. CC
3r3146. 3r3147. 3r3190.  
3r3190.  
In the third guise of ITIL v? 26 processes and functions are described - three times 3r3152. more than
than the previous version. And she is still is more closely related. with the integration of IT into business processes. 3r3190.  
3r3190.  
During this period, several more ITIL-based IT management systems were formed, besides the previously mentioned MOF: ISO 20000 standard, ITSM Reference Model from HP, Process Reference Model for IT from IBM. 3r3190.  
3r3190.  
In 201? the third version of ITIL was updated. Conceptually, it was still ITIL v? but with a slightly modified structure: a series of processes 3r31616. added
, some have revised. For example, the audit has undergone the “Service Strategy”, such entities as “management of relationships with business”, “management of strategy”, “demand management”, and “project coordination” were introduced. 3r3190.  
3r3190.  
3r33170. The Future of ITIL: Practices to Practitioners 3r31717. 3r3190.  
In 201? the trademark and ITIL development rights were transferred to Axelos, a joint venture of the UK government and Capita. Axelos licenses organizations to use ITIL's intellectual property, accredits examiners and is responsible for implementing new versions of the library and updating it. This company announced the upcoming update. 3r3190.  
3r3190.  
3r3178. From the words
Axelos heads out that ITIL 2018 will be compatible with the DevOps, Agile, and Lean methodologies. The industry really needs it: many companies already combine these practices, and updating the library will simplify their mutual integration. 3r3190.  
3r3190.  
The current vector of development of ITIL and its entire history is a good example of how the concept originated in the public sector, reversed the stereotypes about its bureaucracy and sluggishness and formed the basis of the tools that are in demand by the largest companies from the Fortune 500 list.  
3r3190.  
About what else we write on Habré:
 
3r3190.  
3r3192.  
3r-33199. 3r3195. What to read about ITSM: books, blogs and recent articles
3r3202.  
3r-33199.
How technology has changed the history of the development of call centers 3r32-01. 3r3202.  
3r3204.
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