Sberbank - you have a “package wrapper” for me, but I will not take it
The story about the experience of the last communication with Sberbank on the issue of accepting payments on payment cards on the site when switching to the new format of fiscal data and the mess that accompanies it.
3r380. I can not be silent, so I was impressed by their approach to the question
3r380. A little background and background information: 3r372. 3r380.
3r380. As you know, for more than a year, our state of all those who accept payments from individuals, forces them to “write out” online checks (even when accepting payments by card).
This process may seem rather confusing [/b]
1. The site sends a request for payment processing to a payment provider (Yandex Cashier, Sberbank, another bank or payment service) 3r372. 3r380. 2. In the event of a successful transaction, the provider sends a request for the formation of a check to the client’s online cash desk 3r3r72. 3r380. 3. The online ticket office forms a check and sends it to one of the selected fiscal data operators (CRF) 3r372. 3r380. 4. The CRF saves information, sends an electronic check to the client and to the tax r3r372. 3r380.
3r380. In 201? there are two versions of the fiscal data format: 1.0 (old) and ??? (new).
3r380. From January ? 201? all should switch to the new data format.
3r380. In the online checkout, this changes on the settings page (online).
3r380. Sites must pass two additional parameters for each item of the check (not difficult).
3r380. And, like, everything, but
3r380. Payments through Yandex-cashier earned in the new format immediately and without problems, 3r372. 3r380. but the payment through the Sberbank payment service was successful, but the online check was never received (there is no check data in the CRF).
3r380. When contacting customer support [b] Sberbank 3r363. a very friendly employee said that it was necessary to further change the version of the data format on their portal.
3r380. But as it turned out, these [b] There are NO settings on the PORTAL (from a word at all) 3r363. .
3r380. The employee did not lose his head and immediately said that it is not in the “new” portal yet, you go to the “old” one (by yourself removing the extra digits in the address) - and everything will be there.
3r380. But this “trick” did not work either - the “old” portal simply redirects to the “new” one.
3r380. Do not worry, you write to the support service and we will definitely decide everything
3r380. So, the “advanced” company two weeks before the universal transition to the new data format releases a new version of its portal, in which there are no settings for the version of the fiscal data format, without which, when making payments, the functionality of issuing online checks does not work who accepts payments is fined).
3r380. 3r380. 3r380.
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