3r3-31. Call evaluation is a key part of quality control for call centers. It allows organizations to fine-tune workflow so that operators can do work faster and more efficiently, and also avoid meaningless routine. 3r33410.
Bearing in mind that the call center should be effective, we worked on automating the evaluation of calls. As a result, we came up with an algorithm that processes calls and distributes them into two groups: suspicious and neutral. All suspicious calls were immediately sent to the quality assessment team. 3r33410.